PABX AlcatelLucent 8 SERIES
Who can I be for you?
Move on up to IP Touch for a wealth of services, from unified communication to
security, travel and meeting room management:
- Provide a single multimedia mailbox for all messages including voice, email and fax*
- Never miss unanswered VIP calls thanks to the call log*
- Access the universal directory service easily*
- Offer a “find me, follow me” facility to avoid caller frustration when trying to reach
- Don’t be bothered by nonurgent calls when meeting important customers*
- Record time spent on the phone and produce a periodic time report by client/file or
- bythehour billing
- And a host of other features…
- *AlcatelLucent OmniTouchUnified Communication is available on AlcatelLucent OmniTouchEnterprise.
AMYOUR CONTACT CENTERAGENT
- Advanced & intuitive functionalities to boost Contact Center agents’ personal efficiency
- Login/logout in group + Password management
- Agent status (On/Off Duty, Pause, WrapUp)
- Group monitoring
- Queue information display
- Saturation indicator
- Access control: survey the entrance to the building/parking lot/remote building (video)
- and control door opening from any AlcatelLucent IP Touch terminal
- Building control: for any type of alarm, directly control the building security functions
- (such as closing doors to cut off a fire, alerting employees and security services)
- Alarm management: immediate broadcast on IP Touch to all parties specified by
- company security procedure
Rest assured, the “IP” in
AlcatelLucent IP Touch is fully
secured against intrusion,
eavesdropping or hacking. With
its powerful armory, you benefit
from the openness of an
applications world safe from the
risk of outside attack.
AND MUCH MORE
Remember, these existing services are just the beginning: your own applications can be
developed – by you or one of our applications partners – to customize IP Touch to the
unique demands of your business, thanks to its XML interface*.
*Not available on AlcatelLucent 4018 and 4008 IP Touch sets.